osTicket 1.12 File Upload Cross Site Scripting

Posted on 11 August 2019

An issue was discovered in osTicket versions before 1.10.7 and 1.12.x before 1.12.1. The Ticket creation form allows users to upload files along with queries. It was found that the file-upload functionality has fewer (or no) mitigations implemented for file content checks; also, the output is not handled properly, causing persistent XSS that leads to cookie stealing or malicious actions.