desk.com Cross Site Scripting
Posted on 17 February 2016
============================================= INTERNET SECURITY AUDITORS ALERT 2016-001 - Original release date: February 16, 2016 - Last revised: February 16, 2016 - Discovered by: José Antonio Pérez Piedra - Severity: 6.1/10 (CVSSv3 Base Metrics) ============================================= I. VULNERABILITY ------------------------- Desk.com is affected by Reflected Cross-Site Scripting vulnerability II. BACKGROUND ------------------------- Desk.com is a help desk solution which allows companies to handle both traditional 1-to-1 communications as well as monitor and respond to social media. It also provides email support system and knowledgebase. III. DESCRIPTION ------------------------- Desk.com is affected by Reflected Cross-Site Scripting vulnerability in the email contact form. The vulnerable resource does not properly check the type of the parameters passed to the application through GET requests. It allows malicious users to bypass the sanitizer and execute arbitrary HTML/script code in the context of the victim's browser. IV. PROOF OF CONCEPT ------------------------- The affected resource is: /customer/portal/emails/new All GET parameters are affected by this vulnerability, for example: email[body] email[subject] interaction[email] interaction[name] The application does not filter the parameters if they are passed as nested arrays and reflects its content in the response. Here is a PoC: /customer/portal/emails/new?email[body]=&email[subject][]=asd'><img src=x onerror=prompt(1)>&interaction[email]=&interaction[name]= V. BUSINESS IMPACT ------------------------- An attacker can execute arbitrary HTML or script code in a targeted user's browser, this can leverage to steal sensitive information as user credentials, personal data, etc. VI. SYSTEMS AFFECTED ------------------------- www.desk.com VII. SOLUTION ------------------------- This vulnerability have been corrected. VIII. REFERENCES ------------------------- http://www.owasp.org/index.php/Cross-site_Scripting_(XSS) See Proof of Concept of exploitation in our Youtube channel. IX. CREDITS ------------------------- This vulnerability has been discovered by José Antonio Pérez Piedra, japerez (at) isecauditors (dot) com. X. REVISION HISTORY ------------------------- February 16, 2016: Initial release XI. DISCLOSURE TIMELINE ------------------------- November 4, 2015: Vulnerability acquired by Internet Security Auditors November 6, 2015 Contact with Desk.com Security Team December 1, 2015: Internet Security Auditors confirm that the bug have bveen corrected. February 16, 2016: Advisory published. XII. LEGAL NOTICES ------------------------- The information contained within this advisory is supplied "as-is" with no warranties or guarantees of fitness of use or otherwise. Internet Security Auditors accepts no responsibility for any damage caused by the use or misuse of this information. XIII. ABOUT ------------------------- Internet Security Auditors is a Spain based leader in web application testing, network security, penetration testing, security compliance implementation and assessing. Our clients include some of the largest companies in areas such as finance, telecommunications, insurance, ITC, etc. We are vendor independent provider with a deep expertise since 2001. Our efforts in R&D include vulnerability research, open security project collaboration and whitepapers, presentations and security events participation and promotion. For further information regarding our security services, contact us. XIV. FOLLOW US ------------------------- You can follow Internet Security Auditors, news and security advisories at: https://www.facebook.com/ISecAuditors https://twitter.com/ISecAuditors http://www.linkedin.com/company/internet-security-auditors http://www.youtube.com/user/ISecAuditors
